Refund policy

Return Policy – The Kalon Collective

Thank you for shopping with The Kalon Collective. As all of our garments are custom made to order, we strive to ensure every item meets the highest standards of quality and care. Please review our return policy carefully before placing your order.

Returns

We are happy to accept returns under the following conditions:

• Return requests must be made within 14 days of delivery.

• Items must be:

  • Unworn and unwashed

  • Free from stains, odours, or damage

  • In their original condition and packaging 

Any item returned that does not meet these conditions will not be eligible for a refund.

How to Initiate a Return

To request a return, please email us at thekaloncollectiveuk@outlook.com with the following details:

• Full Name

• Order Number

• Contact Information

• Reason for Return

Our team will review your request and provide return instructions if the item meets our return eligibility criteria.

Refunds

Once your return is received and inspected. Refunds will be processed to your original method of payment. Please allow up to 7 working days for the refund to appear, depending on your payment provider.

Exchanges 

As all our items are custom made to order, we do not offer exchanges. If you wish to order a different size, colour, or item, you will need to place a new order after your return is processed.